
Frequently Asked Questions
Have a question for us that is not answered below? Send us an email at hello@discokitchen.com.au
We aim to respond to all emails within 48 hours.
Who is Disco Kitchen?
Disco Kitchen is a vibrant, kitsch-style bakery specializing in fun, over-the-top cakes, cookies, cupcakes, doughnuts, and milkshakes. We bring a playful and colorful vibe to every dessert we create!
Where is Disco Kitchen located?
We are currently an online bakery, operating from a home-based regaistered kitchen in the Hawkesbury region of NSW. We deliver locally and offer pick-up options.
Do you offer custom cakes and cookies?
Yes! We love creating unique custom orders for birthdays, weddings, and other special occasions. You can choose from our range of playful designs or collaborate with us to create something unique. Visit our Custom Orders page to enquire.
How do I place an order?
Orders can be placed directly through our website. Simply browse our collections, select your favorite treats, and follow the checkout process. For custom orders, please fill out the form on our Custom Order Enquiry Form and we’ll get back to you with a quote.
How far in advance should I place my order?
Online orders are able to be placed 90 days in advance.
We are currently accepting online orders for weekends only. Orders for the coming weekend close at 5pm on Wednesday night.
For custom orders require a minimum of 2 weeks notice, however the sooner that you can get your order in the better!
What is the cancellation policy?
For standard orders, cancellations must be made at least 72 hours prior to the delivery/pick-up date for a full refund. For custom orders, cancellations must be made at least 7 days in advance to receive a refund. Cancellations made after this period may incur a fee or may not be refunded, depending on the work already completed and supplies ordered.
Do you offer vegan or gluten-free options?
Yes, we offer a range of vegan and gluten-free options and we do everything in our power to ensure that no-cross contamination occurs. However, please be aware that we do operate from a small-home-based kitchen that does handle gluten-containing and non-vegan product.
How does delivery work?
We currently offer local delivery to selected areas. Our delivery fee is a flat rate of $10. We also offer pick-up options from our kitchen - simply select your preferred method at checkout.
What payment methods do you accept?
We accept all major credit cards and PayPal. You can securely make payments through our website during checkout.
Do you offer bulk orders for events?
Absolutely! Disco Kitchen loves to cater for events like parties, corporate events, or weddings. Reach out to us via email to discuss your needs.
Can I change my order after placing it?
If you need to make any changes to your order, please contact us as soon as possible.
For online orders changes to shape, size and flavor must be made 48 hours prior to collection and changes to design and or decoration can usually be accommodated if made 24 hours prior to collection.
Custom orders require more notice, so contact us at least 7 days before the scheduled delivery/pick-up.
What if there’s an issue with my order?
If there’s a problem with your order, please contact us within 24 hours of delivery or pick-up. We will do our best to resolve any issues promptly.
How can I contact Disco Kitchen?
You can contact us via email at hello@discokitchen.com.au
We aim to respond to all enquiries within 24-48 hours.
What are your message cake character limits?
- 4-inch cakes allow 2 lines with up to 4 characters each
- 6-inch cakes allow 3 lines with up to 7 characters each
- 8-inch cakes allow 3 lines with 9 characters each
- 10-inch cakes allow 3 lines with 12 characters each
Please note that the above character limits are for round cakes. Heart cakes peak at the base and allow for less characters on the bottom line
Text exceeding these character limits may be abbreviated.
How should I store my treats?
Cake Care Instructions
Storage
Before the main event: Pop your cake in the fridge to keep it cool and fresh.
For the best flavor, let it sit out at room temperature for 30-60 minutes before serving!
When the party’s over: Store any leftover slices in an airtight container and refrigerate. Enjoy them within 3-5 days for ultimate tastiness!
Serving Tips
For the cleanest slices, use a sharp knife and give it a quick wipe between cuts. Your cake layers will look picture-perfect every time!
If your cake has any fun toppers or extra decorations, carefully remove them before slicing.
Cupcake Care Instructions
Storage
Before munching: Store your cupcakes in an airtight container at room temperature if you’re enjoying them within 1-2 days. If you’re waiting longer, keep them in the fridge for up to 4 days and let them sit out for 20-30 minutes before serving.
Cookie Care Instructions
Storage
At room temperature: your cookies are best consumed the day of purchase however you can Store your cookies in an airtight container at room temperature for up to 4-5 days.
Blondie, Brownie & Traybake Care Instructions
Storage
At room temperature: Store your blondies, brownies and traybakes in an airtight container at room temperature for up to 4-5 days.
In the fridge: For an extra fudgy texture, keep them in the fridge for up to a week!
Reheating Tip: Want to enjoy that gooey goodness again? Pop them in the microwave for 10-15 seconds or warm them in the oven for a couple of minutes at 180°C (350°F) to bring back that fresh-out-of-the-oven feel!